NationStar Mortgage: even with the "talk to human" workaround, their...
A NationStar Mortgage customer review by GetHuman user ~A Human Being from November 23rd, 2017
Background on ~A Human Being's case
GetHuman: ~A Human Being - can you tell our other NationStar Mortgage customers when your case took place?
~A Human Being: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to NationStar Mortgage, and if so, how?
GetHuman: And which of these common NationStar Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~A Human Being a list of common NationStar Mortgage problems)
~A Human Being: "Update account information" was why I was trying to call.
~A Human Being's review of NationStar Mortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's NationStar Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~A Human Being: even with the "talk to human" workaround, their customer service hours are mon-thu *am-*pm (CT), fri *am-*pm, and sat *am-*pm. really frustrating because i can't reset my online username and password without speaking with them.
GetHuman: Let's quantify your experience contacting NationStar Mortgage. On a scale of 1 to 5, how easy is it go get help on a NationStar Mortgage problem?
~A Human Being: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~A Human Being: I'd give them a four out of five on communication.
GetHuman: And what about NationStar Mortgage's ability to quickly and effectively address your problem?
~A Human Being: For that I would say one out of five.
GetHuman: And finally- any advice for other NationStar Mortgage customers?
~A Human Being: Call them early in the day or late. Don't forget any personal or account information you might need for NationStar Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~A Human Being taken from his NationStar Mortgage customer service problem that occurred on November 17th, 2017.