National Grid (formerly KeySpan): I called one of the employee her name is Nancy...
A National Grid (formerly KeySpan) customer review by GetHuman user ~Patel from November 16th, 2017
Background on ~Patel's case
GetHuman: ~Patel - can you tell our other National Grid (formerly KeySpan) customers when your case took place?
~Patel: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to National Grid (formerly KeySpan), and if so, how?
GetHuman: And which of these common National Grid (formerly KeySpan) customer issues best describes the reason you wanted to talk to them?
(Shows ~Patel a list of common National Grid (formerly KeySpan) problems)
~Patel: "Complaint" was why I was trying to call.
~Patel's review of National Grid (formerly KeySpan) customer service
GetHuman: So how would you sum up your experience for GetHuman's National Grid (formerly KeySpan) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Patel: I called one of the employee her name is Nancy I don't know they are paying for harrasing customers why they don't have like lipa has you can pay by phone and never has any problems and employees are so well behavior and how to talk to customer. LIPA employees are the best and National grid employees are worst. They only paid for how to harrising the customers and don't help out anything I don't they do know anything about there jobs and I was very unhappy like they are lawyer why these people don't work in lawyer's office.*Is any other company. I would like to switch.Horrible experience neverever even these people don't help you once. horrible experience. I only one name remember NANCY. I don't think so that manager are watching them. that's why these people like they are superior than manager.You can not get any help rediculous people and rediculous system.If you want to pay bill and they are asked you so many questions even lawyer or united states of president never asked us.*Horrib
GetHuman: Let's quantify your experience contacting National Grid (formerly KeySpan). On a scale of 1 to 5, how easy is it go get help on a National Grid (formerly KeySpan) problem?
~Patel: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Patel: I'd give them a five out of five on communication.
GetHuman: And what about National Grid (formerly KeySpan)'s ability to quickly and effectively address your problem?
~Patel: For that I would say one out of five.
GetHuman: And finally- any advice for other National Grid (formerly KeySpan) customers?
~Patel: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for National Grid (formerly KeySpan) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Patel taken from his National Grid (formerly KeySpan) customer service problem that occurred on November 12th, 2017.