National Visa Center: I called * times and got maybe one helpful pers...
A National Visa Center customer review by GetHuman user ~FIX THE NVC! from November 26th, 2017
Background on ~FIX THE NVC!'s case
GetHuman: ~FIX THE NVC! - can you tell our other National Visa Center customers when your case took place?
~FIX THE NVC!: Sure. It was afternoon, on November 24th.
GetHuman: Did you reach out to National Visa Center, and if so, how?
GetHuman: And which of these common National Visa Center customer issues best describes the reason you wanted to talk to them?
(Shows ~FIX THE NVC! a list of common National Visa Center problems)
~FIX THE NVC!: "Account Setup" was why I was trying to call.
~FIX THE NVC!'s review of National Visa Center customer service
GetHuman: So how would you sum up your experience for GetHuman's National Visa Center customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FIX THE NVC!: I called * times and got maybe one helpful person. On the **th of January we called and they said they were processing our visa and had received it. On March *rd they have NO record of it ever being there. They say there is nothing they can do and keep hanging up on me before offering any solution. One person finally offered a solution, but you also have to go through *** attempts to call because of high caller frequency they won't even put you on hold.
GetHuman: Let's quantify your experience contacting National Visa Center. On a scale of 1 to 5, how easy is it go get help on a National Visa Center problem?
~FIX THE NVC!: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FIX THE NVC!: I'd give them a one out of five on communication.
GetHuman: And what about National Visa Center's ability to quickly and effectively address your problem?
~FIX THE NVC!: For that I would say one out of five.
GetHuman: And finally- any advice for other National Visa Center customers?
~FIX THE NVC!: Call them early in the day or late. Don't forget any personal or account information you might need for National Visa Center to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FIX THE NVC! taken from his National Visa Center customer service problem that occurred on November 24th, 2017.