Navient: The worst company I have ever dealt with. There...
A Navient customer review by GetHuman user ~FooledbySallie from November 15th, 2017
Background on ~FooledbySallie's case
GetHuman: ~FooledbySallie - can you tell our other Navient customers when your case took place?
~FooledbySallie: Yeah. It was late at night, on November 8th.
GetHuman: Did you reach out to Navient, and if so, how?
GetHuman: And which of these common Navient customer issues best describes the reason you wanted to talk to them?
(Shows ~FooledbySallie a list of common Navient problems)
~FooledbySallie: "Payment Arrangement" was why I was trying to call.
~FooledbySallie's review of Navient customer service
GetHuman: So how would you sum up your experience for GetHuman's Navient customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FooledbySallie: The worst company I have ever dealt with. There are so many other companies to use, please don't do what I did and use Sallie Mae. Everytime you need to speak with someone you will be let down. I talked to Latricia in the ghetto (I know this because she said "I'm in the ghetto dawg"). I was then transferred to I think it was Alger, or Aljeer (English is definitely not his first or second language). I have been told lies when people don't know what the answer is, given the wrong pay date, the wrong forbearance end date, invalid credit card entry, a voided credit card entry that made my payment late because no one put a name on the card I used, and not to mention sitting on hold for hours out of a day to try to find someone that has more brains then my dog. I think they write things down with crayons, that is why they can never keep track of anything.
GetHuman: Let's quantify your experience contacting Navient. On a scale of 1 to 5, how easy is it go get help on a Navient problem?
~FooledbySallie: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FooledbySallie: I'd give them a three out of five on communication.
GetHuman: And what about Navient's ability to quickly and effectively address your problem?
~FooledbySallie: For that I would say five out of five.
GetHuman: And finally- any advice for other Navient customers?
~FooledbySallie: Call them early in the day or late. Don't forget any personal or account information you might need for Navient to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FooledbySallie taken from his Navient customer service problem that occurred on November 8th, 2017.