Navient: the key word for wait time average humnan anoth...
A Navient customer review by GetHuman user ~sallie mae stinker from November 18th, 2017
Background on ~sallie mae stinker's case
GetHuman: ~sallie mae stinker - can you tell our other Navient customers when your case took place?
~sallie mae stinker: Yeah. It was evening, on November 13th.
GetHuman: Did you reach out to Navient, and if so, how?
GetHuman: And which of these common Navient customer issues best describes the reason you wanted to talk to them?
(Shows ~sallie mae stinker a list of common Navient problems)
~sallie mae stinker: "Extension" was why I was trying to call.
~sallie mae stinker's review of Navient customer service
GetHuman: So how would you sum up your experience for GetHuman's Navient customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sallie mae stinker: the key word for wait time average humnan another country usa rarely they my opinion they lie about position some claim to supervisors the best phone *-***-***-****
GetHuman: Let's quantify your experience contacting Navient. On a scale of 1 to 5, how easy is it go get help on a Navient problem?
~sallie mae stinker: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sallie mae stinker: I'd give them a five out of five on communication.
GetHuman: And what about Navient's ability to quickly and effectively address your problem?
~sallie mae stinker: For that I would say three out of five.
GetHuman: And finally- any advice for other Navient customers?
~sallie mae stinker: Call them early in the day or late. Don't forget any personal or account information you might need for Navient to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sallie mae stinker taken from his Navient customer service problem that occurred on November 13th, 2017.