NetZero: The support is a joke. Most of the time you ca...
A NetZero customer review by GetHuman user ~NutZeroSuks from October 31st, 2017
Background on ~NutZeroSuks's case
GetHuman: ~NutZeroSuks - can you tell our other NetZero customers when your case took place?
~NutZeroSuks: Yup. It was afternoon, on October 25th.
GetHuman: Did you reach out to NetZero, and if so, how?
GetHuman: And which of these common NetZero customer issues best describes the reason you wanted to talk to them?
(Shows ~NutZeroSuks a list of common NetZero problems)
~NutZeroSuks: "Update account information" was why I was trying to call.
~NutZeroSuks's review of NetZero customer service
GetHuman: So how would you sum up your experience for GetHuman's NetZero customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NutZeroSuks: The support is a joke. Most of the time you can't even understand what they are saying and it is all scripted. They are smart though. They save the strong English speakers for the cancellation department in the final act of desperation to keep you on the hook. The only way to break the curse that is NetZero is to stick to your guns and flat out demand a complete cancellation of your account with no "special" offers and no gifts just a cancellation confirmation *.
GetHuman: Let's quantify your experience contacting NetZero. On a scale of 1 to 5, how easy is it go get help on a NetZero problem?
~NutZeroSuks: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NutZeroSuks: I'd give them a three out of five on communication.
GetHuman: And what about NetZero's ability to quickly and effectively address your problem?
~NutZeroSuks: For that I would say four out of five.
GetHuman: And finally- any advice for other NetZero customers?
~NutZeroSuks: Call them early in the day or late. Don't forget any personal or account information you might need for NetZero to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NutZeroSuks taken from his NetZero customer service problem that occurred on October 25th, 2017.