New Balance *** men's runners STINK* they used...
A New Balance customer review by GetHuman user ~fin from November 21st, 2017
Background on ~fin's case
GetHuman: ~fin - can you tell our other New Balance customers when your case took place?
~fin: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to New Balance, and if so, how?
GetHuman: And which of these common New Balance customer issues best describes the reason you wanted to talk to them?
(Shows ~fin a list of common New Balance problems)
~fin: "Change order" was why I was trying to call.
~fin's review of New Balance customer service
GetHuman: So how would you sum up your experience for GetHuman's New Balance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fin: New Balance *** men's runners STINK* they used a polyurethane compound in the sole that smells like cat urine when they get wet - these shoes may perform very well if kept dry- but what are the chances of that?. Nothing can be done to get rid of the odour and the shoes are not usable other than for yard work and must be kept outside. I called NB Canada customer support and they say the problem has been fixed but because the shoes are more than * months old there is no warranty* my local store has offered a store credit which still leaves me out $*** - lots of documentation on the internet ( see Amazon.com:customer reviews) I believe New Balance should provide a full refund AND a product recall
GetHuman: Let's quantify your experience contacting New Balance. On a scale of 1 to 5, how easy is it go get help on a New Balance problem?
~fin: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fin: I'd give them a five out of five on communication.
GetHuman: And what about New Balance's ability to quickly and effectively address your problem?
~fin: For that I would say five out of five.
GetHuman: And finally- any advice for other New Balance customers?
~fin: Call them early in the day or late. Don't forget any personal or account information you might need for New Balance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fin taken from his New Balance customer service problem that occurred on November 14th, 2017.