New York Times: Very short wait to get human response. Represen...
A New York Times customer review by GetHuman user ~Motown 57 from November 20th, 2017
Background on ~Motown 57's case
GetHuman: ~Motown 57 - can you tell our other New York Times customers when your case took place?
~Motown 57: Yeah. It was evening, on November 10th.
GetHuman: Did you reach out to New York Times, and if so, how?
GetHuman: And which of these common New York Times customer issues best describes the reason you wanted to talk to them?
(Shows ~Motown 57 a list of common New York Times problems)
~Motown 57: "Cancel service" was why I was trying to call.
~Motown 57's review of New York Times customer service
GetHuman: So how would you sum up your experience for GetHuman's New York Times customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Motown 57: Very short wait to get human response. Representative understood my delivery issue and responded better than the automatic system, which did nothing for me.
GetHuman: Let's quantify your experience contacting New York Times. On a scale of 1 to 5, how easy is it go get help on a New York Times problem?
~Motown 57: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Motown 57: I'd give them a five out of five on communication.
GetHuman: And what about New York Times's ability to quickly and effectively address your problem?
~Motown 57: For that I would say two out of five.
GetHuman: And finally- any advice for other New York Times customers?
~Motown 57: Call them early in the day or late. Don't forget any personal or account information you might need for New York Times to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Motown 57 taken from his New York Times customer service problem that occurred on November 10th, 2017.