Newegg: I am not happy with them I cancel and reordered...
A Newegg customer review by GetHuman user GetHuman-186415 from November 19th, 2017
Background on GetHuman-186415's case
GetHuman: GetHuman-186415 - can you tell our other Newegg customers when your case took place?
GetHuman-186415: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Newegg, and if so, how?
GetHuman: And which of these common Newegg customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-186415 a list of common Newegg problems)
GetHuman-186415: "Complaint" was why I was trying to call.
GetHuman-186415's review of Newegg customer service
GetHuman: So how would you sum up your experience for GetHuman's Newegg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-186415: I am not happy with them I cancel and reordered the xbox one to be shipped overnight and told me it will be deliever the ** or after christmas I don't think this fair for a little boy whos goes to see santa thinking he is getting it for christmas and gets disappointed when its not under the tree he will think he was naughty and santa claus didn't want him to get it I am sure you wouldn't this to happen to your kids.
GetHuman: Let's quantify your experience contacting Newegg. On a scale of 1 to 5, how easy is it go get help on a Newegg problem?
GetHuman-186415: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-186415: I'd give them a two out of five on communication.
GetHuman: And what about Newegg's ability to quickly and effectively address your problem?
GetHuman-186415: For that I would say one out of five.
GetHuman: And finally- any advice for other Newegg customers?
GetHuman-186415: Call them early in the day or late. Don't forget any personal or account information you might need for Newegg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-186415 taken from his Newegg customer service problem that occurred on November 18th, 2017.