Newegg: I keep trying to purchase an item and I cannot...
A Newegg customer review by GetHuman user ~do not know my screen name from November 16th, 2017
Background on ~do not know my screen name's case
GetHuman: ~do not know my screen name - can you tell our other Newegg customers when your case took place?
~do not know my screen name: Yup. It was late at night, on November 8th.
GetHuman: Did you reach out to Newegg, and if so, how?
GetHuman: And which of these common Newegg customer issues best describes the reason you wanted to talk to them?
(Shows ~do not know my screen name a list of common Newegg problems)
~do not know my screen name: "Cancel order" was why I was trying to call.
~do not know my screen name's review of Newegg customer service
GetHuman: So how would you sum up your experience for GetHuman's Newegg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~do not know my screen name: I keep trying to purchase an item and I cannot complete order, nor can I find any help. Could you suggest a source for purchasing a slide scanner? When I called the *** number at *:** am on a Tuesday, it said that you are closed, and to call back durring business hours.
GetHuman: Let's quantify your experience contacting Newegg. On a scale of 1 to 5, how easy is it go get help on a Newegg problem?
~do not know my screen name: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~do not know my screen name: I'd give them a one out of five on communication.
GetHuman: And what about Newegg's ability to quickly and effectively address your problem?
~do not know my screen name: For that I would say four out of five.
GetHuman: And finally- any advice for other Newegg customers?
~do not know my screen name: Call them early in the day or late. Don't forget any personal or account information you might need for Newegg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~do not know my screen name taken from his Newegg customer service problem that occurred on November 8th, 2017.