Newegg: Used the Lucy application to give me a callback...
A Newegg customer review by GetHuman user ~Loving This Site from November 20th, 2017
Background on ~Loving This Site's case
GetHuman: ~Loving This Site - can you tell our other Newegg customers when your case took place?
~Loving This Site: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Newegg, and if so, how?
GetHuman: And which of these common Newegg customer issues best describes the reason you wanted to talk to them?
(Shows ~Loving This Site a list of common Newegg problems)
~Loving This Site: "Change order" was why I was trying to call.
~Loving This Site's review of Newegg customer service
GetHuman: So how would you sum up your experience for GetHuman's Newegg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Loving This Site: Used the Lucy application to give me a callback which worked very well! Reached someone who spoke clear English and they cleared the issue up quickly.
GetHuman: Let's quantify your experience contacting Newegg. On a scale of 1 to 5, how easy is it go get help on a Newegg problem?
~Loving This Site: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Loving This Site: I'd give them a five out of five on communication.
GetHuman: And what about Newegg's ability to quickly and effectively address your problem?
~Loving This Site: For that I would say three out of five.
GetHuman: And finally- any advice for other Newegg customers?
~Loving This Site: Call them early in the day or late. Don't forget any personal or account information you might need for Newegg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Loving This Site taken from his Newegg customer service problem that occurred on November 17th, 2017.