Nissan USA: I paid for road side assistant. They hire a tot...
A Nissan USA customer review by GetHuman user ~Gabriela Guimaraes from November 18th, 2017
Background on ~Gabriela Guimaraes's case
GetHuman: ~Gabriela Guimaraes - can you tell our other Nissan USA customers when your case took place?
~Gabriela Guimaraes: Yes I can. It was afternoon, on November 9th.
GetHuman: Did you reach out to Nissan USA, and if so, how?
GetHuman: And which of these common Nissan USA customer issues best describes the reason you wanted to talk to them?
(Shows ~Gabriela Guimaraes a list of common Nissan USA problems)
~Gabriela Guimaraes: "Complaint" was why I was trying to call.
~Gabriela Guimaraes's review of Nissan USA customer service
GetHuman: So how would you sum up your experience for GetHuman's Nissan USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gabriela Guimaraes: I paid for road side assistant. They hire a totally unqualified to answer the phone. She cannot tell me how much to unlock my car will cost. I called Geico and in less that * minutes , paying $ **.** my problem is solved.
GetHuman: Let's quantify your experience contacting Nissan USA. On a scale of 1 to 5, how easy is it go get help on a Nissan USA problem?
~Gabriela Guimaraes: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gabriela Guimaraes: I'd give them a five out of five on communication.
GetHuman: And what about Nissan USA's ability to quickly and effectively address your problem?
~Gabriela Guimaraes: For that I would say four out of five.
GetHuman: And finally- any advice for other Nissan USA customers?
~Gabriela Guimaraes: Call them early in the day or late. Don't forget any personal or account information you might need for Nissan USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gabriela Guimaraes taken from his Nissan USA customer service problem that occurred on November 9th, 2017.