Norton AntiVirus: Hello Norton Corporate USA!!!! Anyone reading t...
A Norton AntiVirus customer review by GetHuman user ~dacrippsta from November 2nd, 2017
Background on ~dacrippsta's case
GetHuman: ~dacrippsta - can you tell our other Norton AntiVirus customers when your case took place?
~dacrippsta: Yes. It was afternoon, on October 24th.
GetHuman: Did you reach out to Norton AntiVirus, and if so, how?
GetHuman: And which of these common Norton AntiVirus customer issues best describes the reason you wanted to talk to them?
(Shows ~dacrippsta a list of common Norton AntiVirus problems)
~dacrippsta: "Track order" was why I was trying to call.
~dacrippsta's review of Norton AntiVirus customer service
GetHuman: So how would you sum up your experience for GetHuman's Norton AntiVirus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dacrippsta: Hello Norton Corporate USA!!!! Anyone reading these reviews.Your team in India are a bunch of lying dishonest scammers. Told us over **** virus & trojans in my computer. Tried to charge $***.** to repair my computer!!!! I went to Geek Squad Best Buy and Hello Norton, there was NOTHING in my system for Viruses!!!! Liars and Cheats working for you and I see other complaints that you already have gotten from other people... Disgusting business practices I am trying to find a Corporate phone number to USA,,,cannot get thru to ANYONE in Corporate????? Your life as a top security company is compromised and needs immediate HELP ie. Closing all foreign offices and get the job done with good old USA people. I will be cancelling my two year membership if not responded to in the next ** hours!!!!
GetHuman: Let's quantify your experience contacting Norton AntiVirus. On a scale of 1 to 5, how easy is it go get help on a Norton AntiVirus problem?
~dacrippsta: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dacrippsta: I'd give them a three out of five on communication.
GetHuman: And what about Norton AntiVirus's ability to quickly and effectively address your problem?
~dacrippsta: For that I would say four out of five.
GetHuman: And finally- any advice for other Norton AntiVirus customers?
~dacrippsta: Call them early in the day or late. Don't forget any personal or account information you might need for Norton AntiVirus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dacrippsta taken from his Norton AntiVirus customer service problem that occurred on October 24th, 2017.