Norton AntiVirus: I received notification of an automatic renewal...
A Norton AntiVirus customer review by GetHuman user GetHuman-299878 from October 29th, 2017
Background on GetHuman-299878's case
GetHuman: GetHuman-299878 - can you tell our other Norton AntiVirus customers when your case took place?
GetHuman-299878: Yup. It was middle of the night, on October 25th.
GetHuman: Did you reach out to Norton AntiVirus, and if so, how?
GetHuman: And which of these common Norton AntiVirus customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-299878 a list of common Norton AntiVirus problems)
GetHuman-299878: "Cancel Membership" was why I was trying to call.
GetHuman-299878's review of Norton AntiVirus customer service
GetHuman: So how would you sum up your experience for GetHuman's Norton AntiVirus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-299878: I received notification of an automatic renewal that I did not authorize. I called the US Customer Service Number listed on that e-mail and requested the charge be removed as well as the software. The Customer Service Agent said he would do it and that the refund would be processed within two to three days. I was surprised and will post the results on this website.
GetHuman: Let's quantify your experience contacting Norton AntiVirus. On a scale of 1 to 5, how easy is it go get help on a Norton AntiVirus problem?
GetHuman-299878: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-299878: I'd give them a three out of five on communication.
GetHuman: And what about Norton AntiVirus's ability to quickly and effectively address your problem?
GetHuman-299878: For that I would say five out of five.
GetHuman: And finally- any advice for other Norton AntiVirus customers?
GetHuman-299878: Call them early in the day or late. Don't forget any personal or account information you might need for Norton AntiVirus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-299878 taken from his Norton AntiVirus customer service problem that occurred on October 25th, 2017.