Norton AntiVirus: it took * hours from start to finish. Ihad to c...
A Norton AntiVirus customer review by GetHuman user ~patty nelson from November 3rd, 2017
Background on ~patty nelson's case
GetHuman: ~patty nelson - can you tell our other Norton AntiVirus customers when your case took place?
~patty nelson: Yup. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Norton AntiVirus, and if so, how?
GetHuman: And which of these common Norton AntiVirus customer issues best describes the reason you wanted to talk to them?
(Shows ~patty nelson a list of common Norton AntiVirus problems)
~patty nelson: "Renew Membership" was why I was trying to call.
~patty nelson's review of Norton AntiVirus customer service
GetHuman: So how would you sum up your experience for GetHuman's Norton AntiVirus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~patty nelson: it took * hours from start to finish. Ihad to cancel my valentine day lunch with my daughter for which you gave me * months of free support I don't belive it was worth it. this service should have been given free,for at least a year***the whole process took * hours of my time and *i had to cancel MY valentines lunch with my daughter you gvae me * months of free support but it was not worth it
GetHuman: Let's quantify your experience contacting Norton AntiVirus. On a scale of 1 to 5, how easy is it go get help on a Norton AntiVirus problem?
~patty nelson: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~patty nelson: I'd give them a one out of five on communication.
GetHuman: And what about Norton AntiVirus's ability to quickly and effectively address your problem?
~patty nelson: For that I would say two out of five.
GetHuman: And finally- any advice for other Norton AntiVirus customers?
~patty nelson: Call them early in the day or late. Don't forget any personal or account information you might need for Norton AntiVirus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~patty nelson taken from his Norton AntiVirus customer service problem that occurred on October 28th, 2017.