O'Charley's, Inc.: On Wednesday, January **st, I visited O'Charley...
A O'Charley's, Inc. customer review by GetHuman user GetHuman-163515 from November 25th, 2017
Background on GetHuman-163515's case
GetHuman: GetHuman-163515 - can you tell our other O'Charley's, Inc. customers when your case took place?
GetHuman-163515: Yes I can. It was evening, on November 21st.
GetHuman: Did you reach out to O'Charley's, Inc., and if so, how?
GetHuman: And which of these common O'Charley's, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-163515 a list of common O'Charley's, Inc. problems)
GetHuman-163515: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-163515's review of O'Charley's, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's O'Charley's, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-163515: On Wednesday, January **st, I visited O'Charley's and ordered take out. When I received my order, I noticed there was not any pie. I was expected free pie, after all, they advertise free pie on Wednesdays. Well guess what, I was told that free pie was not included with take-take out orders. Are take out customers not as important as dine-in customers. I think this is stupid policy and will be telling all my friends on Facebook and in person how O'Charley's fails to live up to their advertising promise. I am also going to contact the Better Business Bureau and inform them that O'Charley's is engaged in false advertising.**Customers who dine at O'Charley's beware, they do not always honor their advertising promises.
GetHuman: Let's quantify your experience contacting O'Charley's, Inc.. On a scale of 1 to 5, how easy is it go get help on a O'Charley's, Inc. problem?
GetHuman-163515: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-163515: I'd give them a three out of five on communication.
GetHuman: And what about O'Charley's, Inc.'s ability to quickly and effectively address your problem?
GetHuman-163515: For that I would say one out of five.
GetHuman: And finally- any advice for other O'Charley's, Inc. customers?
GetHuman-163515: Call them early in the day or late. Don't forget any personal or account information you might need for O'Charley's, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-163515 taken from his O'Charley's, Inc. customer service problem that occurred on November 21st, 2017.