Ocwen: The rep kept repeating that I had to speak to a...
A Ocwen customer review by GetHuman user ~helpless in CT from November 15th, 2017
Background on ~helpless in CT's case
GetHuman: ~helpless in CT - can you tell our other Ocwen customers when your case took place?
~helpless in CT: Yup. It was afternoon, on November 7th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~helpless in CT a list of common Ocwen problems)
~helpless in CT: "Refund" was why I was trying to call.
~helpless in CT's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~helpless in CT: The rep kept repeating that I had to speak to a supervisor and I would have t be called back by appointment,communication was poor.
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~helpless in CT: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~helpless in CT: I'd give them a three out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~helpless in CT: For that I would say two out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~helpless in CT: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~helpless in CT taken from his Ocwen customer service problem that occurred on November 7th, 2017.