OkCupid.com: Friday September **, *****I live in Albuwuerque...

A OkCupid.com customer review by GetHuman user ~Dianimal from November 23rd, 2017

Background on ~Dianimal's case

GetHuman: ~Dianimal - can you tell our other OkCupid.com customers when your case took place?
~Dianimal: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to OkCupid.com, and if so, how?
~Dianimal: I used a help page I found on the GetHuman OkCupid.com customer service contact info page: Contact OkCupid.com Customer Service
GetHuman: And which of these common OkCupid.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Dianimal a list of common OkCupid.com problems)
~Dianimal: "Dispute a Charge" was why I was trying to contact.

~Dianimal's review of OkCupid.com customer service

GetHuman: So how would you sum up your experience for GetHuman's OkCupid.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dianimal: Friday September **, *****I live in Albuwuerque NM. OK Cupid's server appears to be down (since at least early evening of ******* Mountain Time). This isn't the first time this has happened. Since there's no customer service phone * or direct email address available, I have no way of contacting OK Cupid directly. *Help-- how do I either get on OK Cupid or find a way to contact them? Are there any other servers*re-routers I can use from my location?
GetHuman: Let's quantify your experience contacting OkCupid.com. On a scale of 1 to 5, how easy is it go get help on a OkCupid.com problem?
~Dianimal: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dianimal: I'd give them a four out of five on communication.
GetHuman: And what about OkCupid.com's ability to quickly and effectively address your problem?
~Dianimal: For that I would say one out of five.
GetHuman: And finally- any advice for other OkCupid.com customers?
~Dianimal: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for OkCupid.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dianimal taken from his OkCupid.com customer service problem that occurred on November 15th, 2017.

OkCupid.com

1.00 of 5 stars | 53 reviews

~Dianimal's OkCupid.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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