Oncor: Call was picked up within a minute, but they ha...
A Oncor customer review by GetHuman user ~Annabelle from November 13th, 2017
Background on ~Annabelle's case
GetHuman: ~Annabelle - can you tell our other Oncor customers when your case took place?
~Annabelle: Yes I can. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Oncor, and if so, how?
GetHuman: And which of these common Oncor customer issues best describes the reason you wanted to talk to them?
(Shows ~Annabelle a list of common Oncor problems)
~Annabelle: "I'm moving" was why I was trying to call.
~Annabelle's review of Oncor customer service
GetHuman: So how would you sum up your experience for GetHuman's Oncor customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annabelle: Call was picked up within a minute, but they had to transfer me to "new contruction." I held for ** minutes to speak to someone in new contruction, but they dropped the call. I had to call back twice more. Once I finally spoke to new construction, the man said I needed the original number I called and almost transferred me back before I could stop the him. Finally, explained what I needed, a guard light on their pole, but he said they had not installed guard lights in ** years and would not do so. Also said I was not allowed to install a light on their pole. : (
GetHuman: Let's quantify your experience contacting Oncor. On a scale of 1 to 5, how easy is it go get help on a Oncor problem?
~Annabelle: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annabelle: I'd give them a three out of five on communication.
GetHuman: And what about Oncor's ability to quickly and effectively address your problem?
~Annabelle: For that I would say four out of five.
GetHuman: And finally- any advice for other Oncor customers?
~Annabelle: Call them early in the day or late. Don't forget any personal or account information you might need for Oncor to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Annabelle taken from his Oncor customer service problem that occurred on November 6th, 2017.