One Kings Lane: terrible. * days in a row waiting ** mins...
A One Kings Lane customer review by GetHuman user ~dian from November 22nd, 2017
Background on ~dian's case
GetHuman: ~dian - can you tell our other One Kings Lane customers when your case took place?
~dian: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to One Kings Lane, and if so, how?
GetHuman: And which of these common One Kings Lane customer issues best describes the reason you wanted to talk to them?
(Shows ~dian a list of common One Kings Lane problems)
~dian: "Overcharge/Strange charge" was why I was trying to call.
~dian's review of One Kings Lane customer service
GetHuman: So how would you sum up your experience for GetHuman's One Kings Lane customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dian: terrible. * days in a row waiting ** mins *. still waiting!
GetHuman: Let's quantify your experience contacting One Kings Lane. On a scale of 1 to 5, how easy is it go get help on a One Kings Lane problem?
~dian: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dian: I'd give them a five out of five on communication.
GetHuman: And what about One Kings Lane's ability to quickly and effectively address your problem?
~dian: For that I would say five out of five.
GetHuman: And finally- any advice for other One Kings Lane customers?
~dian: Call them early in the day or late. Don't forget any personal or account information you might need for One Kings Lane to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dian taken from his One Kings Lane customer service problem that occurred on November 20th, 2017.