Optus - Faults: we had overhead cables crossing our property an...
A Optus - Faults customer review by GetHuman user GetHuman-85964 from November 14th, 2017
Background on GetHuman-85964's case
GetHuman: GetHuman-85964 - can you tell our other Optus - Faults customers when your case took place?
GetHuman-85964: Yes. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-85964 a list of common Optus - Faults problems)
GetHuman-85964: "Setup service" was why I was trying to call.
GetHuman-85964's review of Optus - Faults customer service
GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-85964: we had overhead cables crossing our property and in the harms way of tradesmen, as new building was being contructed. after * very long calls and getting the runaround from optus and being put on hold for up to .**min at a time, being told that because i was not a customer i can not be helped. after loosing my temper and telling optus that if cables are on my property without my premision I was going to have them removed by a private electrician, optus managed to find someone who could help - should be fixed tomorrow.
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
GetHuman-85964: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-85964: I'd give them a one out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
GetHuman-85964: For that I would say three out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
GetHuman-85964: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Faults to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-85964 taken from his Optus - Faults customer service problem that occurred on November 10th, 2017.