Orbitz: Three phone calls and five e-mails *Sent over...
A Orbitz customer review by GetHuman user ~very unhappy customer from November 16th, 2017
Background on ~very unhappy customer's case
GetHuman: ~very unhappy customer - can you tell our other Orbitz customers when your case took place?
~very unhappy customer: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to Orbitz, and if so, how?
GetHuman: And which of these common Orbitz customer issues best describes the reason you wanted to talk to them?
(Shows ~very unhappy customer a list of common Orbitz problems)
~very unhappy customer: "Change Booking" was why I was trying to call.
~very unhappy customer's review of Orbitz customer service
GetHuman: So how would you sum up your experience for GetHuman's Orbitz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~very unhappy customer: Three phone calls and five e-mails *Sent over three days (with no reply yet to the e-mail). My problem still has not been resolved. Orbitz has the worst customer service I have ever encountered. I will never use them again. They could care less. This company should go bankrupt. My problemis simple and could be easily resolved.
GetHuman: Let's quantify your experience contacting Orbitz. On a scale of 1 to 5, how easy is it go get help on a Orbitz problem?
~very unhappy customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~very unhappy customer: I'd give them a one out of five on communication.
GetHuman: And what about Orbitz's ability to quickly and effectively address your problem?
~very unhappy customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Orbitz customers?
~very unhappy customer: Call them early in the day or late. Don't forget any personal or account information you might need for Orbitz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~very unhappy customer taken from his Orbitz customer service problem that occurred on November 14th, 2017.