PNC Bank: PNC told me that after I made a wire transfer o...
A PNC Bank customer review by GetHuman user ~HORRIFIED from November 23rd, 2017
Background on ~HORRIFIED's case
GetHuman: ~HORRIFIED - can you tell our other PNC Bank customers when your case took place?
~HORRIFIED: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to PNC Bank, and if so, how?
GetHuman: And which of these common PNC Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~HORRIFIED a list of common PNC Bank problems)
~HORRIFIED: "Setup Account" was why I was trying to call.
~HORRIFIED's review of PNC Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's PNC Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HORRIFIED: PNC told me that after I made a wire transfer of $*,*** the next time i wanted to do so i could just use their records of where and how I did the first one, and subsequent ones would be easy and use the records already established, so long as I signed and agreed and etc., in person. I relied on this info. It was ***% false. They hada no problem telling me NO NO NO NO NO NO to every reasonable request (do it the same way* call your HQ to get the records you say you forwarded there* let me call your HQ* simply ask them to re-instate the last one and I'll sign again* do something for me* let me speak with someone* help me figure out how to get this done* explain to me why you said I could do it and now you say I cannot* how can you people not have records of something done in June when it's only the beginning of september of the same year? If I claimed you stole that thousand you'd come up with records soon enough showing that you sent it to Capetown South Africa* how can you stand th
GetHuman: Let's quantify your experience contacting PNC Bank. On a scale of 1 to 5, how easy is it go get help on a PNC Bank problem?
~HORRIFIED: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HORRIFIED: I'd give them a three out of five on communication.
GetHuman: And what about PNC Bank's ability to quickly and effectively address your problem?
~HORRIFIED: For that I would say one out of five.
GetHuman: And finally- any advice for other PNC Bank customers?
~HORRIFIED: Call them early in the day or late. Don't forget any personal or account information you might need for PNC Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HORRIFIED taken from his PNC Bank customer service problem that occurred on November 17th, 2017.