PNC Bank: Stay away from this bank. They can really ruin...
A PNC Bank customer review by GetHuman user ~nerveknob from November 3rd, 2017
Background on ~nerveknob's case
GetHuman: ~nerveknob - can you tell our other PNC Bank customers when your case took place?
~nerveknob: Yes. It was middle of the night, on October 25th.
GetHuman: Did you reach out to PNC Bank, and if so, how?
GetHuman: And which of these common PNC Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~nerveknob a list of common PNC Bank problems)
~nerveknob: "Cancel Account" was why I was trying to call.
~nerveknob's review of PNC Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's PNC Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nerveknob: Stay away from this bank. They can really ruin your life!**I had purchased*financed a used vehicle and they botched up the paperwork so badly that the manufacturer will not release the title, but they established the loan and still hold me responsible. I cannot drive or license my $**k car due to PNC's horrendous handling of the title work. And they are still holding me to the loan. It's been two months and no sight of a resolution. The manufacturer got their pay-off and they consider the car still owned by the prior owner, who is unreachable. **They are destroying my (once *** score) credit... costing me thousands... and basically ruining my life. I'm so sick from this I cannot stand it. Attorney fees will be through the roof. This started with the PNC Branch on Henderson in Columbus, OH.. and has progressed to their upper tier loan centers with no resolution (all of PNC has been useless in trying to resolve this). Henderson Road, Columbus is horribly managed (well all of it
GetHuman: Let's quantify your experience contacting PNC Bank. On a scale of 1 to 5, how easy is it go get help on a PNC Bank problem?
~nerveknob: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nerveknob: I'd give them a five out of five on communication.
GetHuman: And what about PNC Bank's ability to quickly and effectively address your problem?
~nerveknob: For that I would say four out of five.
GetHuman: And finally- any advice for other PNC Bank customers?
~nerveknob: Call them early in the day or late. Don't forget any personal or account information you might need for PNC Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nerveknob taken from his PNC Bank customer service problem that occurred on October 25th, 2017.