PNC Bank: They really need to hire more customer service...
A PNC Bank customer review by GetHuman user ~Karen L219 from November 1st, 2017
Background on ~Karen L219's case
GetHuman: ~Karen L219 - can you tell our other PNC Bank customers when your case took place?
~Karen L219: Yeah. It was middle of the night, on October 24th.
GetHuman: Did you reach out to PNC Bank, and if so, how?
GetHuman: And which of these common PNC Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Karen L219 a list of common PNC Bank problems)
~Karen L219: "Cancel Account" was why I was trying to call.
~Karen L219's review of PNC Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's PNC Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Karen L219: They really need to hire more customer service people. That would cut down on wait time and unemployment. Both are great for public relations.
GetHuman: Let's quantify your experience contacting PNC Bank. On a scale of 1 to 5, how easy is it go get help on a PNC Bank problem?
~Karen L219: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Karen L219: I'd give them a three out of five on communication.
GetHuman: And what about PNC Bank's ability to quickly and effectively address your problem?
~Karen L219: For that I would say two out of five.
GetHuman: And finally- any advice for other PNC Bank customers?
~Karen L219: Call them early in the day or late. Don't forget any personal or account information you might need for PNC Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Karen L219 taken from his PNC Bank customer service problem that occurred on October 24th, 2017.