Page Plus Cellular: I got a defective Motorola Citrus phone, PagePl...
A Page Plus Cellular customer review by GetHuman user ~PagePlus Regret from November 13th, 2017
Background on ~PagePlus Regret's case
GetHuman: ~PagePlus Regret - can you tell our other Page Plus Cellular customers when your case took place?
~PagePlus Regret: Yes I can. It was afternoon, on November 4th.
GetHuman: Did you reach out to Page Plus Cellular, and if so, how?
GetHuman: And which of these common Page Plus Cellular customer issues best describes the reason you wanted to talk to them?
(Shows ~PagePlus Regret a list of common Page Plus Cellular problems)
~PagePlus Regret: "Complaint" was why I was trying to call.
~PagePlus Regret's review of Page Plus Cellular customer service
GetHuman: So how would you sum up your experience for GetHuman's Page Plus Cellular customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PagePlus Regret: I got a defective Motorola Citrus phone, PagePlus and Motorola could fix. the phone was only * weeks old, PagePlus wouldn't do anything for me said I had to go to Motorola, Motorola said you have to send in for repair or get replacement from Pageplus. I returned to Page Plus for refund (less **% restocking fee, $**.** postage to return, with insurance*signature receipt. ) Went out and bought a ATT and T phone from a Best Buy mall store. hold times for customer service is at least ** minutes.
GetHuman: Let's quantify your experience contacting Page Plus Cellular. On a scale of 1 to 5, how easy is it go get help on a Page Plus Cellular problem?
~PagePlus Regret: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PagePlus Regret: I'd give them a five out of five on communication.
GetHuman: And what about Page Plus Cellular's ability to quickly and effectively address your problem?
~PagePlus Regret: For that I would say five out of five.
GetHuman: And finally- any advice for other Page Plus Cellular customers?
~PagePlus Regret: Call them early in the day or late. Don't forget any personal or account information you might need for Page Plus Cellular to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PagePlus Regret taken from his Page Plus Cellular customer service problem that occurred on November 4th, 2017.