Page Plus Cellular: page plus customer service is really rude and t...
A Page Plus Cellular customer review by GetHuman user ~Anonymous from November 12th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Page Plus Cellular customers when your case took place?
~Anonymous: Yes. It was afternoon, on November 8th.
GetHuman: Did you reach out to Page Plus Cellular, and if so, how?
GetHuman: And which of these common Page Plus Cellular customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Page Plus Cellular problems)
~Anonymous: "Overcharge/Strange charge" was why I was trying to call.
~Anonymous's review of Page Plus Cellular customer service
GetHuman: So how would you sum up your experience for GetHuman's Page Plus Cellular customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: page plus customer service is really rude and they don't any sense what the job description is. Any time you call even just the minute they open you have to wait at least for ** to ** minutes. No one in this country has this time. I was talking to a representative he was very rude to me because I was explaining my frustration that I have regarding the service that they should give me. You what, he said that I am the one who is rude and he disconnected on my face just like that. They need to improve their service otherwise people have to consider other company like H*O that has a better customer service.
GetHuman: Let's quantify your experience contacting Page Plus Cellular. On a scale of 1 to 5, how easy is it go get help on a Page Plus Cellular problem?
~Anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Page Plus Cellular's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Page Plus Cellular customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Page Plus Cellular to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Page Plus Cellular customer service problem that occurred on November 8th, 2017.