Panasonic: ANGST!! This online seller is THE WORST experie...
A Panasonic customer review by GetHuman user ~SourceCodeX from November 3rd, 2017
Background on ~SourceCodeX's case
GetHuman: ~SourceCodeX - can you tell our other Panasonic customers when your case took place?
~SourceCodeX: Yup. It was late at night, on October 28th.
GetHuman: Did you reach out to Panasonic, and if so, how?
GetHuman: And which of these common Panasonic customer issues best describes the reason you wanted to talk to them?
(Shows ~SourceCodeX a list of common Panasonic problems)
~SourceCodeX: "Warranty claim" was why I was trying to call.
~SourceCodeX's review of Panasonic customer service
GetHuman: So how would you sum up your experience for GetHuman's Panasonic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SourceCodeX: ANGST!! This online seller is THE WORST experience I have had in over ** years of online shopping. I ordered a DMP-BD** BLU RAY W* STREAMIMG & WI FI DVD player on **-**-** for the great price of $*** via a corporate buying deal with free *-* day shipping. I look at my checkout cart and price mysteriously changed to $***.**!! I got no help no explanation other than web prices do not always reflect final cart checkout price. WHAT!? That was the final answer after waiting ** minutes on ignore. I then e-mailed *****@***.com and told them this was fraud and illegal. I got a voice-mail at home saying they had adjusted the price back to $***.** as website initially showed. Their website is a tragic joke. It is always outdated with order status never updated. Days, weeks, went by and no DVD player arrives, no website info and no e-mails from Panasonic.com -- ?? Sadly, after *-* more calls to them , they admitted item was on back-order and since Christmas is so busy a time, we cus
GetHuman: Let's quantify your experience contacting Panasonic. On a scale of 1 to 5, how easy is it go get help on a Panasonic problem?
~SourceCodeX: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SourceCodeX: I'd give them a two out of five on communication.
GetHuman: And what about Panasonic's ability to quickly and effectively address your problem?
~SourceCodeX: For that I would say three out of five.
GetHuman: And finally- any advice for other Panasonic customers?
~SourceCodeX: Call them early in the day or late. Don't forget any personal or account information you might need for Panasonic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SourceCodeX taken from his Panasonic customer service problem that occurred on October 28th, 2017.