Panasonic: Horrible service. Rather than addressing the p...
A Panasonic customer review by GetHuman user GetHuman-386599 from November 3rd, 2017
Background on GetHuman-386599's case
GetHuman: GetHuman-386599 - can you tell our other Panasonic customers when your case took place?
GetHuman-386599: Yes. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Panasonic, and if so, how?
GetHuman: And which of these common Panasonic customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-386599 a list of common Panasonic problems)
GetHuman-386599: "Device Support" was why I was trying to call.
GetHuman-386599's review of Panasonic customer service
GetHuman: So how would you sum up your experience for GetHuman's Panasonic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-386599: Horrible service. Rather than addressing the problem, they simply try to sell you another one of their products. They try to tell you it is a big discount, but when you look elsewhere on-line, you can see it is only $** less than where you can purchase from somewhere else.
GetHuman: Let's quantify your experience contacting Panasonic. On a scale of 1 to 5, how easy is it go get help on a Panasonic problem?
GetHuman-386599: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-386599: I'd give them a five out of five on communication.
GetHuman: And what about Panasonic's ability to quickly and effectively address your problem?
GetHuman-386599: For that I would say four out of five.
GetHuman: And finally- any advice for other Panasonic customers?
GetHuman-386599: Call them early in the day or late. Don't forget any personal or account information you might need for Panasonic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-386599 taken from his Panasonic customer service problem that occurred on October 28th, 2017.