Panasonic: I just recieved my phone Kx-TGE*** S and the ch...
A Panasonic customer review by GetHuman user ~Bill from November 23rd, 2017
Background on ~Bill's case
GetHuman: ~Bill - can you tell our other Panasonic customers when your case took place?
~Bill: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Panasonic, and if so, how?
GetHuman: And which of these common Panasonic customer issues best describes the reason you wanted to talk to them?
(Shows ~Bill a list of common Panasonic problems)
~Bill: "Technical support" was why I was trying to call.
~Bill's review of Panasonic customer service
GetHuman: So how would you sum up your experience for GetHuman's Panasonic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bill: I just recieved my phone Kx-TGE*** S and the charging units are so tiny if you touch them they fall over with the hand set in them. I have talked to four people and I could not understand three of them. I am trying to find out if Panasonic builds a better set of chargers. The only thing that the people I have talked with, keep telling me to contact Amazon and send them back.I have had a unit like this one and they are much better built, just old and worn out. W.M. Kidd
GetHuman: Let's quantify your experience contacting Panasonic. On a scale of 1 to 5, how easy is it go get help on a Panasonic problem?
~Bill: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bill: I'd give them a five out of five on communication.
GetHuman: And what about Panasonic's ability to quickly and effectively address your problem?
~Bill: For that I would say four out of five.
GetHuman: And finally- any advice for other Panasonic customers?
~Bill: Call them early in the day or late. Don't forget any personal or account information you might need for Panasonic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bill taken from his Panasonic customer service problem that occurred on November 13th, 2017.