Panasonic: Would not accept what I was saying about the br...
A Panasonic customer review by GetHuman user ~Ticked Off from November 14th, 2017
Background on ~Ticked Off's case
GetHuman: ~Ticked Off - can you tell our other Panasonic customers when your case took place?
~Ticked Off: Yeah. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Panasonic, and if so, how?
GetHuman: And which of these common Panasonic customer issues best describes the reason you wanted to talk to them?
(Shows ~Ticked Off a list of common Panasonic problems)
~Ticked Off: "Account Access" was why I was trying to call.
~Ticked Off's review of Panasonic customer service
GetHuman: So how would you sum up your experience for GetHuman's Panasonic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ticked Off: Would not accept what I was saying about the brand new vacuum cleaner I just received. The hose would not connect as directed because the end of the hose was a trapezoid and the hole was a circle. I thought perhaps the wrong hose had been placed in my box and they could just send me the correct one. They insisted that I send a picture of the end of the hose since all their hoses were circular. Well, the one in my box was not. the stood their ground and would not do anything for me so I ended up returning the vacuum to WalMart and I will never purchase a panasonic anything again.
GetHuman: Let's quantify your experience contacting Panasonic. On a scale of 1 to 5, how easy is it go get help on a Panasonic problem?
~Ticked Off: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ticked Off: I'd give them a three out of five on communication.
GetHuman: And what about Panasonic's ability to quickly and effectively address your problem?
~Ticked Off: For that I would say two out of five.
GetHuman: And finally- any advice for other Panasonic customers?
~Ticked Off: Call them early in the day or late. Don't forget any personal or account information you might need for Panasonic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ticked Off taken from his Panasonic customer service problem that occurred on November 10th, 2017.