Payflex.com: My company just started using Payflex for our F...
A Payflex.com customer review by GetHuman user ~m from November 14th, 2017
Background on ~m's case
GetHuman: ~m - can you tell our other Payflex.com customers when your case took place?
~m: Yes I can. It was morning, on November 9th.
GetHuman: Did you reach out to Payflex.com, and if so, how?
GetHuman: And which of these common Payflex.com customer issues best describes the reason you wanted to talk to them?
(Shows ~m a list of common Payflex.com problems)
~m: "Get insurance" was why I was trying to call.
~m's review of Payflex.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Payflex.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~m: My company just started using Payflex for our FSA accounts. * faxes and ** phones calls since August. Now they say they are in a "quiet period" with payments. Even call number ** they still said that they do not have my fax, but when I talk to a superviser they found my fax and I am harrassing them. Really ** calls in * months is harrassing. Advised that if I call again they will call my employer and file charges. Sorry but you have my money. I asked when the "quiet period" was going to end. The superviser advised that she did not know how long the time would last. Currently they owe me $*** from **** and ever week they owe me an additional $**. So total to date is $***. To add iceing to the cake they tell me the reciept from my daycare is unexceptible because the dates are from *-* to *-* because my daycare charges * months at a time in full. All the daycares I have ever used charge in advance by at least a week if not two. They like to blame all they do on the IRS, but whe
GetHuman: Let's quantify your experience contacting Payflex.com. On a scale of 1 to 5, how easy is it go get help on a Payflex.com problem?
~m: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~m: I'd give them a five out of five on communication.
GetHuman: And what about Payflex.com's ability to quickly and effectively address your problem?
~m: For that I would say four out of five.
GetHuman: And finally- any advice for other Payflex.com customers?
~m: Call them early in the day or late. Don't forget any personal or account information you might need for Payflex.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~m taken from his Payflex.com customer service problem that occurred on November 9th, 2017.