Payflex.com: PayFlex does not read supplied EOBs so that whe...

A Payflex.com customer review by GetHuman user ~pk from November 10th, 2017

Background on ~pk's case

GetHuman: ~pk - can you tell our other Payflex.com customers when your case took place?
~pk: Yeah. It was morning, on November 5th.
GetHuman: Did you reach out to Payflex.com, and if so, how?
~pk: I used the 800-284-4885 number I found for on the GetHuman Payflex.com customer phone number page I was on: Payflex.com Customer Service Phone Number
GetHuman: And which of these common Payflex.com customer issues best describes the reason you wanted to talk to them?
(Shows ~pk a list of common Payflex.com problems)
~pk: "Overcharge/Strange charge" was why I was trying to call.

~pk's review of Payflex.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Payflex.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pk: PayFlex does not read supplied EOBs so that when any of my family visit * or more providers in a day or if multiple family members visit a provider on the same day, they claims are denied as being duplicate even when the EOBs clearly indicate separate patient names and*or providers.
GetHuman: Let's quantify your experience contacting Payflex.com. On a scale of 1 to 5, how easy is it go get help on a Payflex.com problem?
~pk: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pk: I'd give them a four out of five on communication.
GetHuman: And what about Payflex.com's ability to quickly and effectively address your problem?
~pk: For that I would say five out of five.
GetHuman: And finally- any advice for other Payflex.com customers?
~pk: Call them early in the day or late. Don't forget any personal or account information you might need for Payflex.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pk taken from his Payflex.com customer service problem that occurred on November 5th, 2017.

Payflex.com

2.00 of 5 stars | 26 reviews

~pk's Payflex.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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