Payflex.com: Repeatedly, Payflex has made mistakes forwardin...
A Payflex.com customer review by GetHuman user ~on leave from November 9th, 2017
Background on ~on leave 's case
GetHuman: ~on leave - can you tell our other Payflex.com customers when your case took place?
~on leave : Yes I can. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Payflex.com, and if so, how?
GetHuman: And which of these common Payflex.com customer issues best describes the reason you wanted to talk to them?
(Shows ~on leave a list of common Payflex.com problems)
~on leave : "Make/Chase a claim" was why I was trying to call.
~on leave 's review of Payflex.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Payflex.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~on leave : Repeatedly, Payflex has made mistakes forwarding correct information regarding my health care policy to United Healthcare while I am on leave. Their regular incompetence has led them to direct my health care carrier to terminate my health policy on two occasions in the past * *** years. Getting the policy reinstated is always very time consuming on my part and Payflex refuses to accept any responsibility or make corrections to keep the same thing from happening in the future but directs all the blame on the health care insurance company. I have found Payflex to be overall incompetent in their duties that should be considered very seriously and done with scrutiny considering the effect that their mistakes have on customers.
GetHuman: Let's quantify your experience contacting Payflex.com. On a scale of 1 to 5, how easy is it go get help on a Payflex.com problem?
~on leave : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~on leave : I'd give them a four out of five on communication.
GetHuman: And what about Payflex.com's ability to quickly and effectively address your problem?
~on leave : For that I would say one out of five.
GetHuman: And finally- any advice for other Payflex.com customers?
~on leave : Call them early in the day or late. Don't forget any personal or account information you might need for Payflex.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~on leave taken from his Payflex.com customer service problem that occurred on November 6th, 2017.