Payflex.com: Very difficult to work with customer service fo...
A Payflex.com customer review by GetHuman user ~bhappy from November 6th, 2017
Background on ~bhappy's case
GetHuman: ~bhappy - can you tell our other Payflex.com customers when your case took place?
~bhappy: Yes I can. It was morning, on October 31st.
GetHuman: Did you reach out to Payflex.com, and if so, how?
GetHuman: And which of these common Payflex.com customer issues best describes the reason you wanted to talk to them?
(Shows ~bhappy a list of common Payflex.com problems)
~bhappy: "Get insurance" was why I was trying to call.
~bhappy's review of Payflex.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Payflex.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bhappy: Very difficult to work with customer service for the individual employees. They only see your employer as their real customer, so good luck getting your issues and claims resolved.
GetHuman: Let's quantify your experience contacting Payflex.com. On a scale of 1 to 5, how easy is it go get help on a Payflex.com problem?
~bhappy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bhappy: I'd give them a three out of five on communication.
GetHuman: And what about Payflex.com's ability to quickly and effectively address your problem?
~bhappy: For that I would say four out of five.
GetHuman: And finally- any advice for other Payflex.com customers?
~bhappy: Call them early in the day or late. Don't forget any personal or account information you might need for Payflex.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bhappy taken from his Payflex.com customer service problem that occurred on October 31st, 2017.