Payflex.com: Very poor system- receive letters that a claim...
A Payflex.com customer review by GetHuman user ~Anynomous from November 5th, 2017
Background on ~Anynomous's case
GetHuman: ~Anynomous - can you tell our other Payflex.com customers when your case took place?
~Anynomous: Yeah. It was evening, on October 28th.
GetHuman: Did you reach out to Payflex.com, and if so, how?
GetHuman: And which of these common Payflex.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Anynomous a list of common Payflex.com problems)
~Anynomous: "Overcharge/Strange charge" was why I was trying to call.
~Anynomous's review of Payflex.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Payflex.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anynomous: Very poor system- receive letters that a claim is paid, then a letter saying that same claim is not -- they inactivate your card - and say you never responded to letters - not true - very disorganzied - no e-mail to write to--- have to call them. They have a website to check your claim - not useful - as it's not up to date. Probably won't do the flexible spending next year - because I don't need the aggrevation just to same a couple of bucks in taxes.
GetHuman: Let's quantify your experience contacting Payflex.com. On a scale of 1 to 5, how easy is it go get help on a Payflex.com problem?
~Anynomous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anynomous: I'd give them a four out of five on communication.
GetHuman: And what about Payflex.com's ability to quickly and effectively address your problem?
~Anynomous: For that I would say one out of five.
GetHuman: And finally- any advice for other Payflex.com customers?
~Anynomous: Call them early in the day or late. Don't forget any personal or account information you might need for Payflex.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anynomous taken from his Payflex.com customer service problem that occurred on October 28th, 2017.