Peapod: The young man who answered told me all I had to...
A Peapod customer review by GetHuman user ~Laurie Simons from November 19th, 2017
Background on ~Laurie Simons's case
GetHuman: ~Laurie Simons - can you tell our other Peapod customers when your case took place?
~Laurie Simons: Yes I can. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Peapod, and if so, how?
GetHuman: And which of these common Peapod customer issues best describes the reason you wanted to talk to them?
(Shows ~Laurie Simons a list of common Peapod problems)
~Laurie Simons: "Track order" was why I was trying to call.
~Laurie Simons's review of Peapod customer service
GetHuman: So how would you sum up your experience for GetHuman's Peapod customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Laurie Simons: The young man who answered told me all I had to do to get back the **% off offer back was to first get my peapod online message. Could not get the offer no matter what I clicked. Now i'm e-mailing.
GetHuman: Let's quantify your experience contacting Peapod. On a scale of 1 to 5, how easy is it go get help on a Peapod problem?
~Laurie Simons: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Laurie Simons: I'd give them a five out of five on communication.
GetHuman: And what about Peapod's ability to quickly and effectively address your problem?
~Laurie Simons: For that I would say five out of five.
GetHuman: And finally- any advice for other Peapod customers?
~Laurie Simons: Call them early in the day or late. Don't forget any personal or account information you might need for Peapod to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Laurie Simons taken from his Peapod customer service problem that occurred on November 11th, 2017.