PetSmart: STILL WAITING TO HEAR! WAS SUPPOSED TO TAKE "A...
A PetSmart customer review by GetHuman user ~Wendell from November 22nd, 2017
Background on ~Wendell's case
GetHuman: ~Wendell - can you tell our other PetSmart customers when your case took place?
~Wendell: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to PetSmart, and if so, how?
GetHuman: And which of these common PetSmart customer issues best describes the reason you wanted to talk to them?
(Shows ~Wendell a list of common PetSmart problems)
~Wendell: "Make a purchase" was why I was trying to call.
~Wendell's review of PetSmart customer service
GetHuman: So how would you sum up your experience for GetHuman's PetSmart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Wendell: STILL WAITING TO HEAR! WAS SUPPOSED TO TAKE "A FEW DAYS" SINCE THURSDAY JULY **.
GetHuman: Let's quantify your experience contacting PetSmart. On a scale of 1 to 5, how easy is it go get help on a PetSmart problem?
~Wendell: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Wendell: I'd give them a three out of five on communication.
GetHuman: And what about PetSmart's ability to quickly and effectively address your problem?
~Wendell: For that I would say two out of five.
GetHuman: And finally- any advice for other PetSmart customers?
~Wendell: Call them early in the day or late. Don't forget any personal or account information you might need for PetSmart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Wendell taken from his PetSmart customer service problem that occurred on November 13th, 2017.