Philadelphia Inquirer: Had several sections missing. Was disconnected...
A Philadelphia Inquirer customer review by GetHuman user GetHuman-140363 from November 11th, 2017
Background on GetHuman-140363's case
GetHuman: GetHuman-140363 - can you tell our other Philadelphia Inquirer customers when your case took place?
GetHuman-140363: Yup. It was morning, on November 9th.
GetHuman: Did you reach out to Philadelphia Inquirer, and if so, how?
GetHuman: And which of these common Philadelphia Inquirer customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-140363 a list of common Philadelphia Inquirer problems)
GetHuman-140363: "Cancel subscription" was why I was trying to call.
GetHuman-140363's review of Philadelphia Inquirer customer service
GetHuman: So how would you sum up your experience for GetHuman's Philadelphia Inquirer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-140363: Had several sections missing. Was disconnected after listing *st section. Called back and was told that "it looks like you are having a delivery problem" and to "call during business hrs". It would have been easier to say no paper received at all but this was not the case. I don't need duplicate sections, I was just trying to get the entire contents. Frustrating. I could have just driven to Wawa to pick up a paper.
GetHuman: Let's quantify your experience contacting Philadelphia Inquirer. On a scale of 1 to 5, how easy is it go get help on a Philadelphia Inquirer problem?
GetHuman-140363: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-140363: I'd give them a three out of five on communication.
GetHuman: And what about Philadelphia Inquirer's ability to quickly and effectively address your problem?
GetHuman-140363: For that I would say four out of five.
GetHuman: And finally- any advice for other Philadelphia Inquirer customers?
GetHuman-140363: Call them early in the day or late. Don't forget any personal or account information you might need for Philadelphia Inquirer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-140363 taken from his Philadelphia Inquirer customer service problem that occurred on November 9th, 2017.