Pogo - EA Games: I am writing this complaint here to illustrate...
A Pogo - EA Games customer review by GetHuman user ~nickgage1163 from November 20th, 2017
Background on ~nickgage1163's case
GetHuman: ~nickgage1163 - can you tell our other Pogo - EA Games customers when your case took place?
~nickgage1163: Yeah. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Pogo - EA Games, and if so, how?
GetHuman: And which of these common Pogo - EA Games customer issues best describes the reason you wanted to talk to them?
(Shows ~nickgage1163 a list of common Pogo - EA Games problems)
~nickgage1163: "Refund a Charge" was why I was trying to contact.
~nickgage1163's review of Pogo - EA Games customer service
GetHuman: So how would you sum up your experience for GetHuman's Pogo - EA Games customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nickgage1163: I am writing this complaint here to illustrate just how immensely difficult it is attempting to contact Pogo customer service (which should be a given). My initial complaint involves what I personally believe to be a frustratingly capricious and blatant disregard for both theoretical and practical statistics in the game "Ride the Tide". This game, which is a relatively simple game of statistic driven betting, has frustrated users like myself for extended periods of time due to the loaded nature of the algorithm that turns out the cards. Although I love Pogo and have never had a problem with the site in the * years I have been a member, I only started playing this game * days ago and already have been heartily discouraged from playing. More times than I can recall I have lost hands on astronomical odds that have left me quite perturbed. The final straw was landing * straight arrows and a red shark on the final panel in the bonus game. The odds of that are in the thousands, tens of thous
GetHuman: Let's quantify your experience contacting Pogo - EA Games. On a scale of 1 to 5, how easy is it go get help on a Pogo - EA Games problem?
~nickgage1163: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nickgage1163: I'd give them a three out of five on communication.
GetHuman: And what about Pogo - EA Games's ability to quickly and effectively address your problem?
~nickgage1163: For that I would say one out of five.
GetHuman: And finally- any advice for other Pogo - EA Games customers?
~nickgage1163: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Pogo - EA Games to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nickgage1163 taken from his Pogo - EA Games customer service problem that occurred on November 10th, 2017.