Polaroid: Your product is stuck in standby mode and it is...
A Polaroid customer review by GetHuman user ~blajmik4 from November 10th, 2017
Background on ~blajmik4's case
GetHuman: ~blajmik4 - can you tell our other Polaroid customers when your case took place?
~blajmik4: Yeah. It was evening, on November 3rd.
GetHuman: Did you reach out to Polaroid, and if so, how?
GetHuman: And which of these common Polaroid customer issues best describes the reason you wanted to talk to them?
(Shows ~blajmik4 a list of common Polaroid problems)
~blajmik4: "Repairs" was why I was trying to call.
~blajmik4's review of Polaroid customer service
GetHuman: So how would you sum up your experience for GetHuman's Polaroid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~blajmik4: Your product is stuck in standby mode and it is less than a year old. Looking on line it is a very common issue which looks like it should have been a recall for this particular issue. But because I only have an electronic receipt for the purchase and not a itemized you will not accept the receipt and want to charge *** dollars to fix a $*** dollar tv. I will not buy another polaroid piece of junk that you will not even stand by. Its just a big paperweight. I will make sure all of my friends know and I work at a data storage company. Good Press for you and your underpar products!!
GetHuman: Let's quantify your experience contacting Polaroid. On a scale of 1 to 5, how easy is it go get help on a Polaroid problem?
~blajmik4: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~blajmik4: I'd give them a two out of five on communication.
GetHuman: And what about Polaroid's ability to quickly and effectively address your problem?
~blajmik4: For that I would say one out of five.
GetHuman: And finally- any advice for other Polaroid customers?
~blajmik4: Call them early in the day or late. Don't forget any personal or account information you might need for Polaroid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~blajmik4 taken from his Polaroid customer service problem that occurred on November 3rd, 2017.