Potomac Electric & Power: Their phone tree is unresponsive and it is almo...
A Potomac Electric & Power customer review by GetHuman user ~dissatisfied from November 11th, 2017
Background on ~dissatisfied's case
GetHuman: ~dissatisfied - can you tell our other Potomac Electric & Power customers when your case took place?
~dissatisfied: Yes. It was afternoon, on November 7th.
GetHuman: Did you reach out to Potomac Electric & Power, and if so, how?
GetHuman: And which of these common Potomac Electric & Power customer issues best describes the reason you wanted to talk to them?
(Shows ~dissatisfied a list of common Potomac Electric & Power problems)
~dissatisfied: "Change appointment" was why I was trying to call.
~dissatisfied's review of Potomac Electric & Power customer service
GetHuman: So how would you sum up your experience for GetHuman's Potomac Electric & Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dissatisfied: Their phone tree is unresponsive and it is almost impossible to reach customer service other than by calling the emergency number. I am cut off by Pepco's customer service numerous times. They do not want to talk to customers.
GetHuman: Let's quantify your experience contacting Potomac Electric & Power. On a scale of 1 to 5, how easy is it go get help on a Potomac Electric & Power problem?
~dissatisfied: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dissatisfied: I'd give them a five out of five on communication.
GetHuman: And what about Potomac Electric & Power's ability to quickly and effectively address your problem?
~dissatisfied: For that I would say three out of five.
GetHuman: And finally- any advice for other Potomac Electric & Power customers?
~dissatisfied: Call them early in the day or late. Don't forget any personal or account information you might need for Potomac Electric & Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dissatisfied taken from his Potomac Electric & Power customer service problem that occurred on November 7th, 2017.