Prometric: *st i get a recording,then i get asked personal...
A Prometric customer review by GetHuman user ~ase tech from November 20th, 2017
Background on ~ase tech's case
GetHuman: ~ase tech - can you tell our other Prometric customers when your case took place?
~ase tech: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to Prometric, and if so, how?
GetHuman: And which of these common Prometric customer issues best describes the reason you wanted to talk to them?
(Shows ~ase tech a list of common Prometric problems)
~ase tech: "Find Test Center" was why I was trying to call.
~ase tech's review of Prometric customer service
GetHuman: So how would you sum up your experience for GetHuman's Prometric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ase tech: *st i get a recording,then i get asked personal info,then i get put on hold for ** mins or "transferred" and get dropped!so i call back,this is after * drops now ,and i'm "on hold"
GetHuman: Let's quantify your experience contacting Prometric. On a scale of 1 to 5, how easy is it go get help on a Prometric problem?
~ase tech: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ase tech: I'd give them a one out of five on communication.
GetHuman: And what about Prometric's ability to quickly and effectively address your problem?
~ase tech: For that I would say three out of five.
GetHuman: And finally- any advice for other Prometric customers?
~ase tech: Call them early in the day or late. Don't forget any personal or account information you might need for Prometric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ase tech taken from his Prometric customer service problem that occurred on November 16th, 2017.