Prometric: I was supposed to take an exam with this compan...
A Prometric customer review by GetHuman user ~shoregal from November 19th, 2017
Background on ~shoregal's case
GetHuman: ~shoregal - can you tell our other Prometric customers when your case took place?
~shoregal: Yeah. It was afternoon, on November 10th.
GetHuman: Did you reach out to Prometric, and if so, how?
GetHuman: And which of these common Prometric customer issues best describes the reason you wanted to talk to them?
(Shows ~shoregal a list of common Prometric problems)
~shoregal: "Reschedule Exam" was why I was trying to call.
~shoregal's review of Prometric customer service
GetHuman: So how would you sum up your experience for GetHuman's Prometric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shoregal: I was supposed to take an exam with this company. After being told that I had to show up ** minutes early, I arrive ** minutes early, just to be safe. It is * minutes prior to the test start time and they call me up to see my ID. They then tell me that because the state of PA put a hyphen in my last name rather than a space, I can not test today! I took days off from work to prepare and today to take the test. REALLY??? Employees were rude and responded like they were dictators! So I called the test company only to be put on hold and then told they were closed! YEAH! I think that the agencies need to rethink using this company for their standardized tests
GetHuman: Let's quantify your experience contacting Prometric. On a scale of 1 to 5, how easy is it go get help on a Prometric problem?
~shoregal: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shoregal: I'd give them a one out of five on communication.
GetHuman: And what about Prometric's ability to quickly and effectively address your problem?
~shoregal: For that I would say three out of five.
GetHuman: And finally- any advice for other Prometric customers?
~shoregal: Call them early in the day or late. Don't forget any personal or account information you might need for Prometric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shoregal taken from his Prometric customer service problem that occurred on November 10th, 2017.