Prometric: Worst customer service experience ever. They bo...
A Prometric customer review by GetHuman user ~Prometric=service fail from November 14th, 2017
Background on ~Prometric=service fail's case
GetHuman: ~Prometric=service fail - can you tell our other Prometric customers when your case took place?
~Prometric=service fail: Yup. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Prometric, and if so, how?
GetHuman: And which of these common Prometric customer issues best describes the reason you wanted to talk to them?
(Shows ~Prometric=service fail a list of common Prometric problems)
~Prometric=service fail: "Get Certification" was why I was trying to call.
~Prometric=service fail's review of Prometric customer service
GetHuman: So how would you sum up your experience for GetHuman's Prometric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Prometric=service fail: Worst customer service experience ever. They booked my exam in the wrong language, and also did not even know how much time the exam takes, leading to several misbookings and delaying the exam by *(!!!) weeks. Prometrics*fail
GetHuman: Let's quantify your experience contacting Prometric. On a scale of 1 to 5, how easy is it go get help on a Prometric problem?
~Prometric=service fail: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Prometric=service fail: I'd give them a one out of five on communication.
GetHuman: And what about Prometric's ability to quickly and effectively address your problem?
~Prometric=service fail: For that I would say two out of five.
GetHuman: And finally- any advice for other Prometric customers?
~Prometric=service fail: Call them early in the day or late. Don't forget any personal or account information you might need for Prometric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Prometric=service fail taken from his Prometric customer service problem that occurred on November 7th, 2017.