Prudential - Retirement: After I FINALLY got through the electronic ****...
A Prudential - Retirement customer review by GetHuman user GetHuman-241347 from October 30th, 2017
Background on GetHuman-241347's case
GetHuman: GetHuman-241347 - can you tell our other Prudential - Retirement customers when your case took place?
GetHuman-241347: Yeah. It was late at night, on October 28th.
GetHuman: Did you reach out to Prudential - Retirement, and if so, how?
GetHuman: And which of these common Prudential - Retirement customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-241347 a list of common Prudential - Retirement problems)
GetHuman-241347: "Change or cancel account" was why I was trying to call.
GetHuman-241347's review of Prudential - Retirement customer service
GetHuman: So how would you sum up your experience for GetHuman's Prudential - Retirement customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-241347: After I FINALLY got through the electronic **** ("I'm sorry, that ss number is not valid"* "I'm sorry that's not an option"**and * did NOT get me an operator!), I got Paul who spoke very well and was helpful. First go-round with Angela got me an e-mail with the totally incorrect name, address, etc. pre-printed on it! Had to call back and go through the whole rigamarole!*Horrible!
GetHuman: Let's quantify your experience contacting Prudential - Retirement. On a scale of 1 to 5, how easy is it go get help on a Prudential - Retirement problem?
GetHuman-241347: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-241347: I'd give them a five out of five on communication.
GetHuman: And what about Prudential - Retirement's ability to quickly and effectively address your problem?
GetHuman-241347: For that I would say two out of five.
GetHuman: And finally- any advice for other Prudential - Retirement customers?
GetHuman-241347: Call them early in the day or late. Don't forget any personal or account information you might need for Prudential - Retirement to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-241347 taken from his Prudential - Retirement customer service problem that occurred on October 28th, 2017.