ReachOut Wireless: Customer service agent made my cell phone numbe...
A ReachOut Wireless customer review by GetHuman user ~Joan Speight from November 17th, 2017
Background on ~Joan Speight's case
GetHuman: ~Joan Speight - can you tell our other ReachOut Wireless customers when your case took place?
~Joan Speight: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to ReachOut Wireless, and if so, how?
GetHuman: And which of these common ReachOut Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Joan Speight a list of common ReachOut Wireless problems)
~Joan Speight: "Setup service" was why I was trying to call.
~Joan Speight's review of ReachOut Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's ReachOut Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joan Speight: Customer service agent made my cell phone number the same as my home number, which is a different number.
GetHuman: Let's quantify your experience contacting ReachOut Wireless. On a scale of 1 to 5, how easy is it go get help on a ReachOut Wireless problem?
~Joan Speight: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joan Speight: I'd give them a one out of five on communication.
GetHuman: And what about ReachOut Wireless's ability to quickly and effectively address your problem?
~Joan Speight: For that I would say four out of five.
GetHuman: And finally- any advice for other ReachOut Wireless customers?
~Joan Speight: Call them early in the day or late. Don't forget any personal or account information you might need for ReachOut Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joan Speight taken from his ReachOut Wireless customer service problem that occurred on November 13th, 2017.