ReachOut Wireless: It takes too long to get a chat session started...
A ReachOut Wireless customer review by GetHuman user ~Glenn Hatton from November 17th, 2017
Background on ~Glenn Hatton's case
GetHuman: ~Glenn Hatton - can you tell our other ReachOut Wireless customers when your case took place?
~Glenn Hatton: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to ReachOut Wireless, and if so, how?
GetHuman: And which of these common ReachOut Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Glenn Hatton a list of common ReachOut Wireless problems)
~Glenn Hatton: "Service problem" was why I was trying to call.
~Glenn Hatton's review of ReachOut Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's ReachOut Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Glenn Hatton: It takes too long to get a chat session started.I ordered a phone upgrade on ****** and and have not received it yet and contact with live chat could give me no timeline as to when i will receive my phone. I wanted a refund and was told i could not get one.So i really think reachout wireless *****.
GetHuman: Let's quantify your experience contacting ReachOut Wireless. On a scale of 1 to 5, how easy is it go get help on a ReachOut Wireless problem?
~Glenn Hatton: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Glenn Hatton: I'd give them a four out of five on communication.
GetHuman: And what about ReachOut Wireless's ability to quickly and effectively address your problem?
~Glenn Hatton: For that I would say three out of five.
GetHuman: And finally- any advice for other ReachOut Wireless customers?
~Glenn Hatton: Call them early in the day or late. Don't forget any personal or account information you might need for ReachOut Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Glenn Hatton taken from his ReachOut Wireless customer service problem that occurred on November 14th, 2017.