ReachOut Wireless: They interrupted my service to tell me about th...
A ReachOut Wireless customer review by GetHuman user ~emma nunn from November 20th, 2017
Background on ~emma nunn's case
GetHuman: ~emma nunn - can you tell our other ReachOut Wireless customers when your case took place?
~emma nunn: Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to ReachOut Wireless, and if so, how?
GetHuman: And which of these common ReachOut Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~emma nunn a list of common ReachOut Wireless problems)
~emma nunn: "Lower my bill" was why I was trying to call.
~emma nunn's review of ReachOut Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's ReachOut Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~emma nunn: They interrupted my service to tell me about the www service they're offering and the only way I could talk was to pay my bill early. So, now they're back early again. I WAITED hours to talk to reps and kept getting cut off. Check my account and you will see that I HAD to pay my bill early because of your ad that would not go away. please get my account back on track. I am on social security, that's only available on the *rd of the month. Please help me.
GetHuman: Let's quantify your experience contacting ReachOut Wireless. On a scale of 1 to 5, how easy is it go get help on a ReachOut Wireless problem?
~emma nunn: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~emma nunn: I'd give them a two out of five on communication.
GetHuman: And what about ReachOut Wireless's ability to quickly and effectively address your problem?
~emma nunn: For that I would say one out of five.
GetHuman: And finally- any advice for other ReachOut Wireless customers?
~emma nunn: Call them early in the day or late. Don't forget any personal or account information you might need for ReachOut Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~emma nunn taken from his ReachOut Wireless customer service problem that occurred on November 13th, 2017.