ReachOut Wireless: This exprience was very disappointing, there wa...
A ReachOut Wireless customer review by GetHuman user ~ALMARIE MCCOLLISTER from November 20th, 2017
Background on ~ALMARIE MCCOLLISTER's case
GetHuman: ~ALMARIE MCCOLLISTER - can you tell our other ReachOut Wireless customers when your case took place?
~ALMARIE MCCOLLISTER: Yup. It was afternoon, on November 11th.
GetHuman: Did you reach out to ReachOut Wireless, and if so, how?
GetHuman: And which of these common ReachOut Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~ALMARIE MCCOLLISTER a list of common ReachOut Wireless problems)
~ALMARIE MCCOLLISTER: "Lower my bill" was why I was trying to call.
~ALMARIE MCCOLLISTER's review of ReachOut Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's ReachOut Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ALMARIE MCCOLLISTER: This exprience was very disappointing, there was no feeling of caring about the customer or trying to help me solve my problem which is the phone I purchase stopped working. And I don't have another phone.
GetHuman: Let's quantify your experience contacting ReachOut Wireless. On a scale of 1 to 5, how easy is it go get help on a ReachOut Wireless problem?
~ALMARIE MCCOLLISTER: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ALMARIE MCCOLLISTER: I'd give them a two out of five on communication.
GetHuman: And what about ReachOut Wireless's ability to quickly and effectively address your problem?
~ALMARIE MCCOLLISTER: For that I would say one out of five.
GetHuman: And finally- any advice for other ReachOut Wireless customers?
~ALMARIE MCCOLLISTER: Call them early in the day or late. Don't forget any personal or account information you might need for ReachOut Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ALMARIE MCCOLLISTER taken from his ReachOut Wireless customer service problem that occurred on November 11th, 2017.